Shipping & Returns

CASE Watch Company® is proud to provide complimentary shipping on orders over $50. Our goal is to ship orders within 3-5 business days from when the order is received. Due to COVID-19, some shipping delays may occur. Please message with inquires or visit our 'Track Your Order' page.

If you would like to return a piece of our CASE Watch Company® collection, we will happily accept a return on a full-priced item for either an item exchange or a store credit.

We do not offer a monetary refund, so please choose carefully when deciding on a piece of our collection that you purchase.

Policy Details:

Must be within 30 days of purchase, providing that the product is:

  • Not worn and is returned in the original condition
  • Must include all tags, and plastic stickers attached
  • Must include the original packaging, without shipping labels

It is the customer’s responsibility to pay all freight and associated shipping charges to return the item.

We will be more than happy to discuss the details of your return via email at